Retail Industry Solutions
Help enterprises become intelligent businesses through digital transformation, improve overall efficiency and customer satisfaction, and further enhance brand value and core competitiveness
行业场景
Empower the Retail Industry, Open a New Chapter in Communication Digital Transformation
Improve brand value and core competitiveness, precise marketing promotion timely reach, improve overall efficiency and customer satisfaction
Difficult Member Information Collection
Large number of official WeChat followers, low proportion of members, difficult to guide binding
Lack of Effective Reach Channels
No effective channels to reach customers for store guidance and existing customer marketing
Poor Customer Stickiness
Low customer loyalty to the brand, no stickiness formed, easy to lose customers
Low Internal Communication Efficiency
Low communication efficiency for supply chain information changes, meeting notifications, etc.
方案能力
用通讯能力覆盖关键业务节点
WeChat Member Binding
New customers can bind as members by replying with phone numbers after following the official WeChat account. SMS verification ensures the validity of information binding. Dialog box replies are fast and convenient with higher binding rates.
Promotional Activities
During promotional activities such as new product launches and store anniversary events, transmit new product information and discount information to customers via SMS to stimulate their purchase desire.
Member Care
Send care and reminders to customers during holidays, member birthdays and other occasions to guide them to store consumption, notifying customers via SMS and WeChat template messages.
Market Research
Send market research to customers via SMS and conduct surveys on customer needs and satisfaction through SMS interaction.
本方案可组合的产品能力
USER JOURNEY · 用户旅程
Better Communication at Every Stage of the Customer Journey
按业务阶段组合短信、语音、认证等能力，让关键节点触达更稳、转化更可预期。
Protect Customer Accounts
Protect customer accounts and information from fraud at all stages from registration to purchase
本阶段关键动作
Provide additional security protection for shoppers when using the platform to prevent fraud and account takeover. Implement two-factor authentication to verify identity through preferred channels such as SMS, chat apps, voice, push notifications, or mobile identity.
Reduce user input burden during registration and purchase processes through smart forms and auto-fill functionality.
推荐能力组合
