Cloud Call Center
Secure, stable and warmer intelligent voice outbound
Unlock the value of existing users and boost marketing & service: smart routing, agent collaboration and multi-dimensional analytics across all channels.
Ready to use
No complex setup, lower ops cost.
Full lifecycle
Pre / during / post-call loop.
Secure & compliant
Fully in-house, encrypted storage.
Strong voice dialog
Vivid, fluent dialog
Auto-generated custom scripts, smart guidance, lifelike voice, deep intent understanding, and natural barge-in.
Thorough info handling
LLM entity extraction, multi-dimensional capture, auto structured forms and smart tags.
Deep dialog analysis
AI extracts valuable insights and auto-generates charts for analysis.
End-to-end solution
Pre-call consulting
Mature industry cases, scenario-fit solutions and targeted operating strategies.
In-call tuning
A/B testing and integrated SMS, MMS, 5G messaging and WeCom for multi-channel reach.
Post-call tracking
Multi-dimensional analytics, custom dashboards, flexible line switching and agile script iteration.
Marketing automation
Precise segmentation
Dynamic, multi-dimensional segments from the 5A model, tags, call history and behavior.
Simple configuration
Rich component library, drag-and-drop journeys, always-on personalized reach.
Timely attribution
Custom dashboards, clear funnels and anomaly alerts to monitor quality.
Core capabilities
Multi-dim targeting
Multi-dimensional profiles and tags to pinpoint and dynamically update audiences.
Smart outbound tasks
In-house voice tech and LLMs for lifelike interaction and efficient reach.
Smart routing
Intelligent flow and differentiated operations from profiles and behavior.
Fatigue model
Assess fatigue and complaint risk to allocate call frequency sensibly.
Best-time matching
Match optimal call times using tags and the fatigue model.
Omnichannel reach
Integrate channels with personalized strategies by preference.
Fast, low-cost integration
Open standard APIs
Business capabilities exposed as standard APIs: call details, filtering, intent recognition.
Rich APIs
Diverse APIs callable on demand to meet business needs.
Stable & secure APIs
Multiple fault-tolerance and alerting mechanisms keep data flowing.