DuoDian DuoDian AI Contact Expert

Xiaoli · AI Inbound

Let AI answer every incoming call

24/7 intelligent reception: common inquiries answered automatically, with booking, transfer, recording and transcription — so you only take the calls you want.

UnderstandsNever missesTraceable

Live in 1 min

AI-assisted setup, no expertise needed.

No missed calls

Stable at peak and after hours.

Data-driven

Calls become analyzable business data.

Handle every call well

Turn call data into a business asset

Route on demand; AI handles common inquiries

Design your call flow in the console: simple inquiries via voice guidance or SMS, first-touch and booking calls handled by AI — take only the calls you want.

Record · transcribe · summarize every call

All calls auto-recorded and transcribed by AI, with auto summaries; review records anytime, anywhere.

Turn calls into business data

AI analyzes accumulated call data — peak inquiry times, common request patterns — surfacing what was invisible so you can act.

Powerful reception features

Capable AI reception

For first-touch and more, a capable AI responds flexibly to what the caller says.

Free-form playback

Set whatever text you want AI to read out, right in the console.

Transfer · record · SMS

Transfer to multiple recipients and auto-send SMS after the call.

Business hours

Handle calls differently inside vs. outside business hours.

Call notifications

Notify via email, WeCom, DingTalk, Feishu and more; recipients configurable.

Number provisioning

Same-day new numbers, compatible with landline area codes and 400 numbers.

Fits many scenarios

Switchboard (main line)

Automate first-touch on the main line — from understanding needs to transferring to the right person.

Store line (clinic · shop)

Auto-answer store calls; common inquiries and bookings done on the spot, staff focus on guests.

Branch offices

Hallucination-suppressed AI agents plus full call data — quality and efficiency together.

Chain stores (booking sync)

Auto-handle calls from booking to ledger; sales calls blocked outright.

Three steps to launch

01

Describe your scenario

Tell the AI your industry, customer profile and workflow; it generates scripts and a knowledge base.

02

Test & tune

Try the demo online; AI runs automated tests and suggests improvements.

03

Go live

Connect your landline / 400 line, integrate booking, CRM and ticketing, and run.

Let AI answer every incoming call