DuoDian DuoDian AI Contact Expert

Terms of Service

Last updated: [YYYY-MM-DD] Effective: [YYYY-MM-DD]

Welcome to the “AI Contact Expert” products and services. These Terms form an agreement between you (“User”) and [DuoDian full legal name] (“we”) regarding your use of this website and related products. By accessing this website, submitting the contact form, or using our products, you agree to these Terms.

1. Services

We provide AI-voice-centric contact services, including AI inbound reception, AI outbound, call recording and transcription, analytics and related cloud communications. Actual features depend on the product edition activated.

2. Account & Use

  • ·You must ensure the information you provide is true, accurate and complete;
  • ·You are responsible for safeguarding your credentials and for activity under your account;
  • ·You must not use the service for illegal, harassing, fraudulent or infringing activities.

3. Compliant Use (Outbound & Recording)

When using AI outbound and call recording, you must comply with applicable laws, fulfil notice obligations and obtain necessary consent from counterparties, and observe calling-hours, frequency and marketing-compliance requirements. You are responsible for disputes arising from your use.

4. Intellectual Property

Trademarks, software, content and technology related to this website and products belong to us or the respective owners. You may not copy, modify, distribute or use them commercially without authorization.

5. Third Parties & Ecosystem

The service may integrate or link to third-party products (e.g. partners 16x, Chuanglan). Third-party services are provided and the responsibility of those parties.

6. Disclaimer

We make reasonable efforts to keep the service stable and secure but are not liable beyond what the law requires for interruptions or data issues caused by force majeure, network failures or third parties.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or punitive damages.

8. Changes & Termination

We may update these Terms from time to time; updates take effect upon publication on this website. If you disagree, you should stop using the service.

9. Governing Law & Disputes

These Terms are governed by the laws of the People's Republic of China. Disputes shall be resolved amicably, failing which by the competent court at [agreed location].

10. Contact Us

For questions about these Terms, contact: [hello@duodianlab.com] / [phone].