DuoDian DuoDian AI Contact Expert

Privacy Policy

Last updated: [YYYY-MM-DD] Effective: [YYYY-MM-DD]

[DuoDian full legal name] (“we”) takes the protection of your personal information seriously. This policy explains how we collect, use, store, share and protect personal information when providing the “AI Contact Expert” products and services (including AI inbound reception, AI outbound, call recording and transcription), and the rights you have.

1. Scope

This policy applies to services you receive via this website and the “AI Contact Expert” products. Privacy practices of third-party products are the responsibility of those third parties.

2. Information We Collect

  • ·Information you provide: name, company, phone, industry and needs in the contact form;
  • ·Call-related information: recordings, transcripts, summaries and call metadata generated in AI inbound/outbound scenarios;
  • ·Technical information: access logs, device/browser info and cookies.

3. How We Use Information

  • ·To provide and maintain AI reception, outbound, transcription and analytics features;
  • ·To respond to your inquiries, bookings and business requests;
  • ·To secure the service, troubleshoot and improve the product.

4. Call Recording & Personal Data

For scenarios involving call recording and transcription, we process data on a “minimum necessary” basis and require business customers to fulfil notice obligations and obtain necessary consent from call counterparties in their own scenarios.

5. Sharing, Transfer & Disclosure

We do not sell your personal information. We share it only with your consent, with processors necessary to provide the service (bound by confidentiality), or where required by law or competent authorities.

6. Storage & Security

Personal information is retained for the minimum period necessary to fulfil the processing purpose. We apply access control, encrypted transmission, role-based permissions and audit logging.

7. Your Rights

  • ·Access, copy, correct and supplement your personal information;
  • ·Delete personal information or withdraw consent where applicable;
  • ·Close your account or file a complaint.

8. Cookies

We use necessary cookies to maintain core functionality and security. You can manage cookies in your browser settings.

9. Minors

Our products are intended for business customers and are not directed at minors.

10. Updates

This policy may be updated from time to time; material changes will be announced prominently on this website.

11. Contact Us

For any questions, contact: [hello@duodianlab.com] / [phone] / [registered address].